Vision is the art of seeing what is invisible to others.
- Jonathan Swift
Our Mission and Client Commitment
The VBS Mission
Our mission is to maintain lifetime relationships with our clients to ensure our own longevity thus allowing us to do the things we truly enjoy: Working with clients to improve their business processes and show measurable improvements.
Our Commitment
- We will put our expertise on the line every day working with you to deliver sound, predictable results, as quickly as possible.
- We will strive to create time and to deliver certainty so you can see your ROI ASAP.
- We will strive to stay absolutely current with technology and best practices that can be used by our clients to enhance their business.
- Because you know your business and we know ours, we will work as a team to select and implement the solution needed to best achieve your business goals and vision.
But wait, there's more! CHECK OUT THESE NEXT FOUR:
- We review software systems regularly in our market segment (Small to Medium Enterprises), even those we don't currently represent because as your advocate we need to know the best options available. Everything we evaluate is tested against our measurments (see our 'Why these vendors?' criteria under the Software Solutions menu). We very carefully add and eliminate those vendor's products from our portfolio of options as they perform against our criteria. We will not offer or endorse a product just because it's the biggest name in the industry or because it feels safe or because everyone is selling it...NEVER! It's about your business and you write the checks, we don't and we want to be your business advocate.
- Because improvement requires change, if we're told you want a new process in your system BUT it needs to work just like the old one, we may have to tell you it's impossible, but we'll also tell you why. If you insist we will kindly tell you to save your money and keep your current system/process. What software vendor would ever tell you that when they can sell you more tools and custom coding?
- Our experience tells us the most successful projects have participation of all the parties. To that end, we have developed a system to maintain a single collaberative implementation process shared by all the parties reducing miscommunication, lost documents, and missed or ill-timed steps in the project plan. Today we are all mobile and electronic, so why shouldn't our tools to manage a very important project like your business system implementation conform to today's methods of communication? Ours do, for you, with iNow.
- We will not sell you a solution that does not fit. If it is not a good fit, we will tell you so and try to help you find one that will - even if we don't sell it. Will anyone else do that for you without charging you?
Some would say any software vendor or consulting firm making especially that last commitment, should be "committed." But the members of the VBS staff know that creating a dissatisfied client is bad business and not worth any amount of money on the table.
Who are these guys? Let's meet them...