We can't solve problems by using the same kind of thinking we used when we created them.
- Albert Einstein
Why SM-Plus Enterprise™ for Service Management?
Provides company-wide efficiencies
Companies that sell, service or install high-value technical or industrial products rely on their service capabilities in order to excel. An attentive customer service program builds positive relationships with current customers as well as prospective ones. A well-managed service program is also important for company efficiency and productivity, important elements of bottom-line success. The added complexity of a service-focused business makes choosing the right business system even more important.
To manage its operations more profitably, service-centric organizations of all sizes require a single integrated information system. SM-Plus from Single Source is that integrated service business software solution. Designed especially for growing companies that sell and service technical or industrial products, SM-Plus Enterprise business software provides total integration between service and business processes. It creates new revenue opportunities, provides efficiency tools and enables maximum performance, exactly what forward-thinking companies need in order to stay focused on their goals. to stay focused on their goals.
Not only does SM-Plus Enterprise cover the entire service life cycle, but it also manages the company’s total enterprise needs, from finance through operations. It ensures that the service functions integrate with built-in back-office functions for assured speed and accuracy. SM-Plus Enterprise makes a company easy to do business with while also streamlining and standardizing the company’s operations.
Reduces redundancies, ensures consistency of data
General purpose accounting and enterprise software products typically provide bolt-on modules to manage service functions. This may be sufficient for companies with a small service department but not for those who rely on service as their key business or at least a strategic component. In contrast, SM-Plus supports “back-office” functions like accounting, inventory and purchasing AND manages the “front-office” customer service life cycle, from issue tracking to depot repair and installations.
By providing one integrated system, SM-Plus Enterprise provides visibility into the entire company's performance, productivity and profits, all up-to-the minute with dependability. Overall results, not just isolated performances, can be reported, analyzed and shared. Redundancies and gaps are eliminated. No more time wasted pulling information from multiple disconnected systems.
Information flows freely between departments, preventing confusion and encouraging a fact-based decision-making culture. Company-wide access to the same data, from customer service history, to service level entitlements, to the overall profitability of customers, products and technicians, helps employees better meet customer needs and support profitability goals. This results in better service for customers, a positive work environment for employees and optimal profits for key stakeholders and executives.
Reinforces company-wide process improvement
SM-Plus provides the total business solution needed to ensure best practices are implemented on a consistent basis throughout the company. Connections between sales, service and finance speed response times, cash flow and decision making. Unlike other packaged software products that require users to adapt their processes to fit the software, SM-Plus adapts to the organization's current processes plus can be reconfigured as needed.
When critical processes must be followed to ensure customer requirements and/or internal procedures, SM-Plus can be configured to drive consistency. For example, it can require a purchase order be entered to authorize a field purchase, disable technician scheduling when a customer is on credit-hold or automatically notify accounts receivable and require credit approval before orders can be completed/shipped to a new customer. Virtually any manual process can be automated for maximum efficiency.
Proven success in service industries
SM-Plus functions effectively for manufacturers, distributors and independent service organizations working in many high-value, asset-intensive industries, including:
- Aerospace systems & components
- Boats, Yachts and Marine
- Capital & Industrial Equipment
- Fire & Security Systems
- High-tech Electronics
- HVAC & Mechanical Construction
- Computer & Networking Equipment
- Laboratory & Diagnostic Devices
- Medical Equipment & Devices
- Specialty Vehicles (motor homes, fire trucks, ambulances, etc.)
- Telecommunications Equipment
- Utilities